Quess Corp Limited (QUESS)

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Summary from August 2024

Quess Corp Limited Q1 FY 2025 Earnings Conference Call Summary

Transcript Availability • Transcript from the earnings call on July 30, 2024, available on investor relations website. • Key management personnel included Group CEO Mr. Guruprasad Srinivasan and Group CFO Mr. Kamal Pal Hoda. • Hosted by IIFL Securities Limited with a Q&A session.

Financial Performance HighlightsRevenue: Achieved a run rate of INR 5,000 crores, 9% year-on-year growth. • Headcount: Added over 30,000 associates, total headcount at 597,000. • EBITDA: Grew by 19% year-on-year, but down 6% sequentially. • Profit After Tax: Increased by 132% year-on-year to INR 112 crores. • Debt Repayment: Nearly INR 100 crores repaid, reducing gross debt to under INR 300 crores.

Segment PerformanceWorkforce Management: Revenue of INR 3,622 crores, up 12% year-on-year. • Global Technology Solutions: Revenue of INR 610 crores. • Operating Asset Management: Revenue of INR 733 crores. • Foundit: Reported 30% year-on-year sales growth with reduced cash burn.

Strategic Initiatives • Preparing for a three-way demerger to enhance leadership and operational capabilities. • Focus on government initiatives for job creation and skill development. • Anticipating strong growth supported by private sector investments.

Management Insights • Emphasis on workforce skilling and formal employment. • Addressing labor shortages in manufacturing through satellite offices. • Positive outlook for IT staffing sector with expected recovery in hiring and margins.

Q&A Highlights • Discussion on working capital dynamics and DSO for general staffing. • Insights on employment and skilling initiatives and their potential impact on margins. • Expectations for improved hiring in IT staffing and addressing labor shortages in manufacturing.

Future Outlook • Anticipation of wage hikes in Q3 and return to 4% margin level by end of Q2. • Confidence in maintaining high growth trajectory, particularly in the Foundit platform. • Planned demerger expected to be completed by Q1 of the following year to unlock value.

Summary from May 2024

Quess Corp Limited Q4 FY 2024 Earnings Conference Call Summary

Transcript Availability • Transcript from May 10, 2024, earnings call available on investor relations website. • Featured senior management including Group CEO and CFO. • Communication signed by Kundan K. Lal, Company Secretary.

Financial Performance HighlightsRecord EBITDA: Highest quarterly and annual EBITDA achieved. • Revenue Growth: 15% increase in revenue; total annual revenue of INR 19,100 crores (11% YoY). • EBITDA Increase: 46% increase in EBITDA; rose to INR 694 crores (18% YoY). • Profit After Tax: Grew by 26% to INR 280 crores. • Cost Management: Employee headcount reduced from 5,500 to 5,300.

Segment PerformanceWorkforce Management: Revenues grew 14% YoY, driven by General Staffing. • GTS Revenues: Increased by 6%, strong growth in CXM business. • Operating Asset Management: 4% revenue rise; product-led business saw an 8% decline. • Divestment: Qdigi business divested with a 15% IRR.

Strategic InitiativesDemerger Announcement: Proposed three-way demerger to enhance value creation. • Tax Updates: Effective tax rates decreased; guidance for FY 2025 set between 10% to 11%.

Management InsightsInternal Efficiency: Focus on improving EBITDA margins and customer contracts. • Days Sales Outstanding (DSO): Reduction due to disciplined working capital management. • Manufacturing Sector Growth: Significant investments and headcount doubling anticipated.

Future OutlookFoundit Strategy: Diversification of client base; path to operational breakeven by FY 2025. • Revenue Guidance: GTS and OAM businesses expected to grow; no formal revenue guidance provided. • Sustainability of ACV: Long-term contracts in CXM and EXM segments contributing to stable revenue.

Conclusion • Management remains optimistic about growth across various segments, emphasizing operational efficiency and strategic initiatives to enhance shareholder value.

Summary from February 2024

Quess Corp Limited Q3 FY2024 Analyst Call Summary

Transcript Availability • Transcript from Q3 FY2024 analyst call on February 5, 2024, available on investor relations website. • Hosted by IIFL Securities with key management, including Group CEO and CFO.

Financial Performance HighlightsRevenue Growth: 13% increase; total revenues of INR 4,842 Crores. • EBITDA Growth: 34% rise over six quarters; EBITDA margin improved to 3.7%. • Employee Count: Total of 557,000 after adding over 10,000 associates. • New Contracts: Secured 170 contracts worth INR 416 Crores. • Sector Contributions: Key sectors include industrial, BFSI, retail, telecom, e-commerce, and FMCG.

Operational InsightsWorkforce Management: Revenue grew 12% year-on-year; general staffing contributed significantly. • Global Technology Solutions (GTS): Revenue increased 5% year-on-year; growth in non-voice BPM and customer experience management. • AI Product Launch: Foundit 2.0 launched to over 550 customers; positive feedback received.

Challenges and Strategic FocusIT Sector Slowdown: Continued challenges in the IT sector. • Cost Management: Focus on reducing costs and improving efficiency. • Future Plans: Leverage AI and automation; expand international sales.

Q&A Session HighlightsMargin Sustainability: Maintained margins between 16% to 18% in GTS; growth attributed to optimized cost structures. • Foundit Break-even: On track to achieve break-even by Q4. • Tax Litigation: Ongoing appeals related to Section 80JJAA; potential impact of INR 158 Crores.

Recognition and CultureGreat Place to Work: Certified for the fifth consecutive year with improved survey scores. • Customer Satisfaction: CSAT at 91%; all-time high Net Promoter Score (NPS).

Conclusion • Consistent growth in EBITDA over six quarters; commitment to profitable growth and operational consolidation moving forward.

Summary from November 2023

Quess Corp Limited Q2 FY2024 Earnings Conference Call Summary

Announcement DetailsDate of Announcement: November 13, 2023 • Conference Call Date: November 7, 2023 • Hosted by: IIFL Securities • Key Management Present: • Group CEO: Mr. Guruprasad Srinivasan • Group CFO: Mr. Kamal Pal Hoda • Transcript Availability: Accessible on the investor relations website

Financial HighlightsRevenue Growth: • 11% year-on-year, totaling INR 4,748 Crores • EBITDA Growth: • 21% year-on-year, reaching INR 164 Crores • EBITDA margin increased to 3.4% • Profit After Tax: • Surged by 79% year-on-year • Earnings per share increased by 50% to INR 4.85 • Headcount: • Increased by over 21,000, totaling over 547,000 associates • Debt Reduction: • Gross debt reduced to INR 473 Crores, lowest in ten quarters • Days Sales Outstanding (DSO): • Improved to 56 days

Segment PerformanceWorkforce Management: • Revenue grew by 13% year-on-year, driven by manufacturing and BFSI sectors • GTS Platform: • Strong performance with revenue and EBITDA increases • Operating Asset Management: • 8% revenue growth supported by new contracts • Product-led Business: • 13% revenue increase with future profitability plans

Strategic InsightsFocus on Profitable Growth: • Emphasis on operational excellence and strategic investments • Customer Contracts: • Secured 235 new contracts despite IT staffing challenges • Future Outlook: • Optimism for performance during the festive season

Management DiscussionCore-to-Associate Ratio: • Influenced by strong demand in manufacturing, retail, and BFSI sectors • North American Segment: • Reduction in losses, with a breakeven target for Foundit by year-end • Operating Margins: • Aiming for break-even by end of Q4 FY2024, with General Staffing as a key driver • Product-led Business Growth: • Consistent 35% year-on-year growth expected to continue

Additional UpdatesTax Matters: • Ongoing disputes discussed with updates provided • Vedang Stake Valuation: • Valuation based on a pre-established share purchase agreement from 2017-18 • EBITDA Margins for Vedang: • Averaging between 9% to 10%, higher than operating asset management

Conclusion • Management expressed confidence in growth trajectory and wished attendees a happy Deepavali and prosperous New Year.

Summary from October 2023

Quess Corp Limited 16th Annual General Meeting Summary

Meeting DetailsDate: September 26, 2023 • Submission Date: October 3, 2023 • Chair: Ajit Isaac • Format: Video conferencing

Key UpdatesNew Appointment: Kamal Pal Hoda as Group Chief Financial Officer • Workforce Growth: Increased from 437,000 to 511,000 employees • Organizational Achievements: • Expanded to 83 offices • Enhanced digital assets • Divested Simpliance for ₹120 Crores • Performance Highlights: • Strong results in Global Technology Solutions and Operating Asset Management

Financial Performance (FY23)Headcount: 511,000 • Revenue: ₹17,158 Crores (17% YoY growth) • EBITDA: ₹586 Crores (6% decrease) • Adjusted EBITDA: ₹681 Crores (7% increase) • Operating PAT: ₹223 Crores (11% decrease) • Normalized PAT: ₹334 Crores • OCF Conversion to EBITDA: 71%

Platform PerformancesWorkforce Management: • Revenue: ₹11,831 Crores (25% growth) • EBITDA: ₹345 Crores (18% growth) • Global Technology Solutions: • Revenue: ₹2,168 Crores (23% growth) • EBITDA: ₹353 Crores (11% growth) • Operating Asset Management: • Revenue: ₹2,622 Crores (24% growth) • EBITDA: ₹120 Crores (flat) • Product Led Business: • Revenue: ₹538 Crores (58% growth) • Loss: ₹95 Crores due to investments

Future GoalsDividend Declared: ₹8 per share • Focus for FY24: • Achieve double-digit growth • Improve margins through digital transformation • Unlock value across businesses • Commitment: Social responsibility, diversity, and long-term shareholder value creation

Conference Call HighlightsReappointment of Auditors: Deloitte Haskins & Sells LLP for five years • Directorship Continuation: Mr. Chandran Ratnaswami beyond 75 years • Shareholder Q&A: • Topics included employee welfare, manufacturing potential in India, fund deployment from Simpliance sale, staffing in smaller cities, and IEPF process. • Management Responses: • Emphasized employee wellness and productivity • Discussed India’s potential as a manufacturing hub • Addressed concerns about debt reduction and margin improvement

ConclusionMeeting Closure: Ajit Isaac thanked shareholders and employees, confirmed voting results would be posted online, and officially closed the meeting at 4:30 PM.